Email support
Use the email address connected to your Mindify Map account when possible. We aim to reply within two business days. Never email passwords, full card numbers, or card security codes.
Product and account help
For login problems, generation errors, missing quota, exports, or share links, include the page you were using, what you expected, and what happened. A screenshot is useful when it does not contain sensitive information.
Billing, cancellation, and refunds
Signed-in subscribers can open the Stripe billing portal from the Pricing page or account navigation to update payment details or cancel. For a billing error or refund request, email us with the account email, plan, and charge date. See the Refund and Cancellation Policy for eligibility and timelines.
Privacy and data requests
Use the subject line "Privacy request" and describe whether you want access, correction, deletion, or another privacy right. We may need to verify that you control the associated account before acting.
Security reports
Use the subject line "Security report" and include clear reproduction steps and potential impact. Do not access other users' data, disrupt the service, or publicly disclose an unresolved issue.
Payment security
Subscription payments are completed on Stripe-hosted Checkout over HTTPS. Stripe handles payment credentials; Mindify Map does not store full card numbers. The payment methods available for your location are displayed before you confirm payment.