1. Digital delivery
Mindify Map is a digital subscription service. Paid access normally begins within minutes after Stripe confirms payment and the subscription webhook is received. There is no physical shipment. If access does not activate within 30 minutes, contact support@mindifymap.com from your account email.
2. Seven-day first-purchase refund window
You may request a full refund of your first Plus or Pro subscription payment within seven calendar days of purchase if no more than 10 paid-plan AI generations have been used. This window is intended to let a new customer verify that the paid service fits their workflow without using a substantial part of the monthly allowance.
3. Renewals
Renewal payments are generally non-refundable because the next monthly allowance is delivered immediately. If a renewal was accidental, contact us within 48 hours of the charge and before using any generation from the renewed allowance. We will review the account and may approve a refund when no renewed benefit has been used.
4. Duplicate charges and service failures
We will correct duplicate or erroneous charges. We will also provide a refund or reasonable credit when a verified service failure prevents meaningful use of a paid plan and we cannot restore the purchased value. This policy does not limit refund rights required by applicable law.
5. How to request a refund
Email support@mindifymap.com with the Google account email used for Mindify Map, the charge date, the plan, and the reason for the request. Do not send card numbers or security codes. We aim to review complete requests within five business days.
6. Refund processing time
Approved refunds are returned through Stripe to the original payment method. After approval, banks and card networks commonly take five to ten business days to display the credit. Timing outside Stripe and Mindify Map's control can vary by payment method and country.
7. Cancellation
You can cancel at any time through the Stripe billing portal available from your signed-in account. Cancellation stops future renewals and normally leaves the paid plan active until the end of the current billing period. Unused generations are not paid out or carried into a later period.
8. Disputes
Please contact us before opening a payment dispute. Direct support is usually the fastest way to identify an account, cancel a renewal, or correct a billing error. Nothing here prevents you from exercising rights available through your card issuer or applicable law.